Terms & Conditions

Terms & Conditions

  1. MAKING BOOKINGS
    1. The person making the booking must be 18-years-old or above and undertakes the responsibility to following the online booking process and ensure that all details entered online are complete and correct, so the booking can be processed.
    2. The contract is binding once the booking confirmation has been sent to the user’s email. In instances where the recipient has failed to acknowledge the email, details that exist on the email server will act as proof of receipt.
    3. The confirmation is sent as soon as a payment is made. To help ascertain that the details entered are correct, Insta Cab ensure that a slider detailing the summary of the booking is presented on the left hand of the screen. There is also an additional summary page that allows passengers to double-check the details that have been entered.
    4. Toll charges are not included within the quote when making an online booking. Any toll due will need to be provided to the driver on the day of the journey.
    5. In instances where passengers are unsure of a door number, a post code will be used instead, and the passenger will be dropped off using this information.
    6. Any amendments made to the journey need to be carried out via email with Insta Cab and not with the driver.
    7. The route the driver takes is normally at their discretion and will normally factor in any traffic issues or diversions. Passengers can request a specified route, but the driver cannot guarantee this route will be taken. If the mileage or the duration of the journey is extended, then additional charges may be incurred. These charges will be reviewed on a case-by-case basis.
    8. Any reservations made in relation to the following dates and timings will incur a £5 surcharge on rates.
      • Between 18:00 on 24th December to 23:59 on 26th December.
      • Between 18:00 on 31st December to 23:59 on 1st January.
  2. CANCELLATION OF BOOKINGS
    1. In the unlikely event that a cancellation needs to be made by Insta Cab, it will refund your fee in full. However, Insta Cab will have no further liability as a result of the cancellation. Endeavours will be made to source an alternative solution to ensure the booking can be carried out where the cancellation was carried by Insta Cab.
    2. Passengers wishing to make a cancellation need to ensure that bookings are cancelled 48 hours prior to a pick-up or drop-off so a full refund can be arranged.
    3. No refunds can be issued in relation to bookings made where the passenger did not wait for the driver and used alternative transport instead.
    4. Cancellations can be made if 24 hours’ notice is given. However, should a cancellation be made after this time, then a 10 percent surcharge will be applied to cover an admin or payment processing costs that have been incurred.
    5. Cancellations can be made via the “Your Account” section of the website. Should there be any difficulty in using the site, then passengers need to contact Insta Cab as soon as possible by completing the form on the ‘Contact Us‘ page and quoting their reference number, contact details and the reason for cancellation.
  3. CONDITIONS OF JOURNEY
    1. Insta Cab cannot be held responsible for instances where the passenger and luggage requirements exceed the capacity of the vehicle. Those who are unsure of what the capacity allowance is should contact Insta Cab for further information.
    2. Customers will need to present the confirmation email to the driver prior to the start of the journey. The information can be provided in paper-format or via a device, such as a tablet or smartphone.
    3. Insta Cab cannot held be responsible for a missed flight that resulted due to unforeseen circumstances such as breakdowns, accidents or severe weather.
    4. It is advised that customers arrive at the airport two to three hours before their departure time to allow for any unforeseen circumstances.
    5. The extra stop address must be in the same area as your principal accommodation address. Extra stop duration is limited to 5 minutes.
    6. Children and infants count towards the occupancy of the vehicles, regardless of their age. As such, it’s important to factor in this information when making a booking.
    7. It is the responsibility of passengers to bring their own booster seat for children and ensure that the device supplied is fit-for-purpose and can be fitted within the vehicle. Customers can also contact the Operator directly once they have made their booking and ask the Operator if they could provide a booster seat, this however is between the Operator and the customer.